Contact us through your registered email ID at sim@globalsettlementservice.com
Contact us in advance, through your registered email ID to sim@globalsettlementservice.com
Contact us at sim@globalsettlementservice.com and we will activate your SIM Card.
Your SIM Card is activated 24-48 hours prior to the departure date provided by you. Your SIM Card will not work until your arrival in Canada. Although billing starts at the time of activation, you will receive a credit on your first bill for the days before the arrival date that you provided.
We need a copy of your visa and passport. If you have not provided the same earlier, email sim@globalsettlementservice.com
You will be charged and must pay the applicable charges, fees and taxes up until the cancellation date you have requested. Overpayment will be refunded to you.
The rate plans on Global Settlement Service website are exclusive for customers in India and are only available on the Global Settlement Service website. They are not available in Canada.
Once your SIM is activated, your account will be automatically placed under a spending limit. Please ensure on time payment of your monthly bill to avoid service suspension. For more information, please visit here.
No, your service can only be used when you are in Canada. Your phone service will work once the SIM card is connected to the Virgin Network in Canada.
If you want to use the service outside of Canada in the future (e.g. when visiting family in India or travelling to another country), please contact Virgin Plus to remove roaming block prior to your departure from Canada.
Please visit here https://www.virginplus.ca/en/support/imei.ajax.html and ensure your phone is compatible before your departure to Canada.
Yes, if your device support eSIM then you can choose eSIM over physical Sim.
Select the Setting > General > About > Scroll down > Device Serial number > IMEI number >EID
Select the Setting > Scroll down > About Phone > Status information number >EID
The EID is a 32-digit number that is unique to the eSIM